Terms & Conditions




  • Once you place an order with us you will receive confirmation 
  • Your goods will be dispatched to you once the full purchase price has been received and cleared with our bank
  • Saturdays, Sundays and public holidays are not considered working days for shipping goods
  • All Kasturjewels come in branded boxes, carefully wrapped and packaged


  • All deliveries will be made using DHL or Royal Mail Signed and Tracked for service
  • Any orders over 350 GBP will be sent via DHL or Royal Mail Special Delivery
  • Kastur Jewels endeavours to dispatch your purchases that are in stock within 2 working days after your order has been confirmed by us by email and we have received payment clearance
  • For items that are made to order we will take approximately 5-7 weeks to dispatch the item to you, depending on the piece. We shall keep you informed once we receive your order confirmation and payment clearance
  • Once your purchase has been dispatched we will send you an email confirmation


  • All orders will be sent by DHL or Royal Mail Tracked and Signed for. Orders will take approximately 7-14 working days to reach you. We shall send you an e-mail once your order has been dispatched subject to payment clearance
  • Customs Charges – When ordering goods for delivery outside of the United Kingdom, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you



If you are not completely satisfied with your purchase from Kasturjewels.com please contact us within 7 days of date of receipt of goods.

  • We have a strict no refund policy,  but are happy to exchange or offer store credit
  • We will do our very best to help you resolve any queries.  Please do just drop us an email, phone or what’s app us and we’ll help
  • Returns and exchanges will not be accepted on earrings for reasons of hygiene
  • The items purchased must be returned in its original packing and original condition
  • Unfortunately any damaged items cannot be refunded or exchanged
  • The cost of returning the items will be borne by you. We strongly suggest that you use a recorded delivery service when returning the items
  • The items you return will remain your responsibility in transit until we have signed for them on delivery to us
  • Please note because all of our jewellery is handcrafted and some are old antique pieces, each piece may vary slightly in colour and size. Such variations add to the uniqueness and character of our products, and should not constitute grounds for refund or exchange


  • Your access to and use of this website is subject to the following terms and conditions and all applicable laws. By accessing and browsing this website, you accept, without limitation or qualification, these Terms and Conditions and acknowledge that any other agreements between you and Kasturjewels are superseded and of no force or effect. If you do not agree and accept, without limitation or qualification, these Terms and Conditions, please exit this website.
  • This website and all of its contents including, but not limited to, all text, images and graphics (“Information”) are owned and copyrighted by Kasturjewels or others with all rights reserved unless otherwise noted. Any Information on this website that is a trademark, logo, or service mark is a registered and unregistered trademark of Kasturjewels or others. Your use of any information, except as provided in these Terms and Conditions, without the written permission of Kasturjewels is strictly prohibited. You are also advised that Kasturjewels will aggressively enforce its intellectual property rights to the fullest extent permitted by the applicable law, including the seeking of criminal prosecution.
  • With the exception of the foregoing limited authorization, no license to or right in any copyright of Kasturjewels of any other party is granted or conferred to you.
  • This website may contain or reference trademarks, patents, proprietary information, technologies, products, processes or other proprietary rights of Kasturjewels, its affiliates and/or other parties. No license to or right in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of Kasturjewels, its affiliates and/or other parties is granted to or conferred upon you.
  • While Kasturjewels uses reasonable efforts to include accurate and up to date information on this website, Kasturjewels makes no warranties or representations with respect to the content of the website, which is provided “as is”. In as much as permitted by law, Kasturjewels accepts no responsibility or liability whatsoever arising from or in any way connected with the use of this website or its content. In particular, Kasturjewels will not be liable for the accuracy, completeness, adequacy, timeliness, or comprehensiveness of the information contained on this website. Furthermore, Kasturjewels assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio from this website. Kasturjewels reserves the right to interrupt or discontinue any or all of the functionalities of this website. Kasturjewels and the entity controlling this website accept no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionalities of this website, irrespective of whether this is the result of actions or omissions of Kasturjewels or a third party.
  • Subject to the provisions of the Kasturjewels Privacy Policy, any communication or material you transmit to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of Kasturjewels or its affiliates and may be used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Kasturjewels is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to this website for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.
  • The Information may contain technical inaccuracies or typographical errors. Kasturjewels reserves the right to make changes, corrections and/or improvements to the Information, and to the products and programs described in such Information, at any time without notice.
    This website may contain information on Kasturjewels worldwide products and services, not all of which are available in every location. A reference to a Kasturjewel product or service does not imply that such product or service is or will be available in your location.
    Because Kasturjewels has no control over and does not endorse any of the sites to which this website is linked and because Kasturjewels has not reviewed any or all of the sites to which this website is linked, you acknowledge that Kasturjewels is not responsible for the content of any off-site pages or any other sites linked to this website. Responsibility for access to off-site pages and linked third-party sites rests solely with you.
  • Your linking to this website, off-site pages or other sites is at your own risk. By making use of any such links, you understand that the legal statement and privacy policy of any linked site will apply and which may be different from those of Kasturjewels. Links to this website are permitted only to the home page. Deep linking is not permitted without the prior written consent of Kasturjewels.
    Kasturjewels may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.
  • Framing of this website by sites or site elements of parties not part of Kasturjewels is not permitted. In-line linking or any other manner of incorporating parts of this website in sites of parties not part of Kasturjewels is equally prohibited.

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